Privacy Policy
Last Updated: 22 June 2026
Verity Real Estate Media is committed to protecting your privacy and ensuring your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Collection and Use
We collect Personal Information (including contact details, property access instructions, and billing data) directly from you or authorised third parties (such as real estate agents, property managers, or landlords). We use this information strictly for our business operations: to deliver our media services, manage administrative workflows, and communicate with you.
2. Media Capture & Incidental Information
During the provision of our media services (including photography, videography, and 3D tours), we may incidentally capture personal items visible within a property. It is the responsibility of the client, vendor, or tenant to secure or remove sensitive personal items prior to the scheduled appointment. However, individuals retain the right to request the digital removal or blurring of incidentally captured sensitive personal information from the final media assets prior to publication.
3. Electronic Communications
By providing your contact details, you consent to receive electronic communications (including SMS and email) necessary for our service delivery, such as booking confirmations, access arrangements, and invoicing. You may also receive occasional promotional or business updates. You can withdraw your consent for promotional communications at any time by following the opt-out instructions provided in the message, or by contacting us directly.
4. Data Storage and Overseas Disclosure
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. To facilitate our services, we use secure third-party software platforms (such as CRM systems, email hosts, and media hosting services). Consequently, some personal information and digital assets may be stored or processed on servers located overseas (primarily the United States).
5. Access, Correction, and Complaints
You have the right to request access to the personal information we hold about you and ask for it to be corrected if it is inaccurate.
If you have a concern or complaint regarding how we handle your personal information, please contact us using the details below. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our resolution, you may lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
6. Contact Details
If you have any questions about this Privacy Policy, or to request access, correction, or make a complaint, please contact us at:
Verity Real Estate Media
ABN: 49 212 778 761
Location: Hobart, Tasmania
Email: clancy@vrem.com.au
Phone: 0400 994 182